What do you think customer service staff should do in the following situations? maths the situations 1-5 with the actions a-e

(c) 1. A customer is angry about a mistake. a Suggest a solution
(a) 2. An angry customer describes the probelm b Say what you can do
(e) 3. A customer complains but doesn´t demand c Stay calm
any action
(d) 4. A customer demands action but the company d Accept that you probably
can´t do what the customer wants wont find a solution
(b)5. The customer is very difficult person e Listen carefully and repeat to check