Unit 12

Getting better service
Conditional 1
Dilema: Service not included
A complaint is a gift

keynotes
Customer satisfaction is an importan part of a company´s sales strategy, so companies try to provide good customers service. That means offering high quality products and services, answering queries, making it easy for customers to order and pay for goods, and delivering in time. companies also need to have system for handling complaints, so that if they make a mistake of offer poor service, they can deal with the problem. Most companies train their customer service staff to deal politely with customers.