Vocabulry 1
Feedback on service
Complete the comments to a holiday travel company with the following words
apology dissatisfied friendly pleased wrong excellent useful mistake dirty rude poor


We had _excellent_ service from firts enquiries on the telephone to arrival at the resort. Staff very _friendly_and efficent.

Very_pleased_ to receive the receipt and confirmation the day after booking

We were very _dissatisfied_ with the service at the hotel. Our room was _dirty_ and the hotel receptionist was _rude_.

When I booked mu holiday, your representative quoted me the _wrong_ price. I pointed out the _mistake_ but she made no _apology_.


The holiday representative had good local knowlege and gave _useful_information

The service in the hotel restaurant was _poor_.