Alissonprincess: Vocabulary 4

sábado, 22 de marzo de 2008

Vocabulary 4

Collocations
1.- Cross out the noun in each group which does not go with the verb
1. make a complaint / a customer / an apology
2. deal with a service / a customer / a problem
3. handle a query / a need / a complaint
4. offer a refund / an apology / a complaint
5. satisfy a need / a customer / a complaint

2.- Choose the correct verbs in italics to complete the text

If a company doesn´t satisfy / offer a customer´s needs and he or she makes / offers a complaint, the compay should respond immediately and deal with / satisfy the customer´s problem. Businesses that don´t try to satisfy / handle their customers usually receive more complaints. If the company offers / deals with a refund the complaining customer will often come back. But if the company fails to even make / handle and a pology, the customer will not only change to another company, but may also tell other people about their bad experience.

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Conditional Would

Would is the past of "will" in some cases and is a modal auxiliary verb. Is formed without 'do' and after 'would' put the infinitive without 'to'.
I'd like some more whiskey.
Would you like to go out with me on Saturday night?
I wish you would not smoke
Would may be the last of 'will' in the indirect style.
Used to talk about 'future in the past,' when we talk about an action in the past that still has not happened in the time we are talking about.
When I saw her on the bus. I did not know that I would fall in love with her.
I had no idea that they would offer me the job.
Would be used as' will 'to ask for things, and offer.
Would you sign here, please?
Would you like some chocolate cake?
I `d like to see you again
Would you mind waiting in my office?
- It also would indicate habits in the past and a strong willingness in the past to do something.
He would play football, rugby and tennis, but I hated playing golf.
My grandmother would sit in her room all day in a bad mood, and would only cheer up when she went to the casino.
- But you can not use would when the action happens only once in the past.
Compare:
Bono sang at the concert last Sunday. / Bono sang at the concert on Sunday
(And Bono would not sing at the concert last Sunday)
- However, 'would not' can be used to indicate the denial of an opportunity.
I invited her to my flat, but she would not eat.
The bloody T.V. wouldn `t work last night.
- To criticize people's behavior, you can use 'would'. In this case there is more emphasis (stress) in the would.
"You were a good boy, but you WOULD leave your clothes all over the bedroom floor"
"That` s typical of you, you WOULD go to the pub without leaving me a note! ".