SPEAKING

SUPPLIER: Fruits and vegetables Central de Abastos.

How may I help

SHOP MANAGER: This morning I received a delivery of tomatoes but most of them are damaged and I can’t sell them in these conditions

SUPPLIER: Oh! I’m sorry about that. Well we have got two options:

• Cancel the order and refund the cost.
• Replace the order with a new delivery

SHOP MANAGER: Well I would like to replace the delivery tomorrow morning

SUPPLIER: Ok that’s no problem our delivery will be there tomorrow morning with your delivery

SHOP MANAGER: Ok thank you very much.

SUPPLIER: I’m sorry about the mistake. Please accept our apologies.